BOSTON, December 14, 2016 — Putnam Investments announced today that for the 27th consecutive year, it has been honored by DALBAR for mutual fund service quality, reflecting industry-leading consistency and reliability. This continuous acknowledgement of Putnam’s work in this area includes being named DALBAR Mutual Fund Service Award winner for 25 years and the sole winner of DALBAR’s Total Client Experience Award for the past five years.
“Delivering industry-leading service has long been a hallmark of Putnam’s brand and culture,” said Putnam President and Chief Executive Officer, Robert L. Reynolds. “It is for this reason that our entire organization is always so proud to receive this important DALBAR honor.”
For nearly three decades, DALBAR has conducted rigorous, systematic and yearlong testing of customer service based on industry benchmarks, and pointed to service that eclipses industry standards in the most important areas. The DALBAR Service Awards are given annually by DALBAR, Inc., a leading financial services market research and consulting firm to elite service providers.
In discussing the DALBAR achievement, Putnam’s Chief of Operations Michael J. Woodall added, “Service has long been at the core of our value-add offering to clients and is an area that we continue to enhance through technological advancements, thoughtful innovation and unyielding focus across our company. Putnam is very honored to be recognized by DALBAR for an achievement that speaks to our strong commitment to providing the highest levels of service.”
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.