BOSTON, January 12, 2021 — Putnam Investments today announced that for the 10th consecutive year it has been named the sole receipient of the Total Client Experience award from DALBAR, the financial community’s leading independent market research and consulting firm. Putnam has been the sole winner of the Total Client Experience award every year since its creation a decade ago.
The Total Client Experience award goes beyond DALBAR’s other service awards and is based on DALBAR’s measurement of the complete experience of the customer, evaluating the level of professionalism that is demonstrated by the financial services firm’s personnel and the follow-through, including the accurate execution and processing of transactions and requests while ensuring thorough security protocols.
“Delivering superior expertise, capabilities and resources to our clients and investors is at the heart of who we are at Putnam, and we are thrilled to be recognized again by DALBAR for the firm’s service excellence,” said Michael Woodall, Chief of Operations at Putnam Investments.
Karen Walsh, Head of Investor Services, added, “Receiving an award of this distinction once is exceptional; being its only recipient for 10 years in a row is extraordinary and speaks to the professionalism of our team and the effort they make each day to ensure the highest quality of service is consistently provided to our clients.”
For the past decade, Putnam has been recognized based on a multi-dimensional analysis of mutual fund customer service, focused particularly on three crucial areas: quality, accuracy and client security. Key award criteria include:
- Authenticating callers properly to protect their shareholder privacy and assets
- Engaging shareholders through friendly, personable interactions
- Communicating effectively
- Providing complete and accurate account details to ensure that shareholders are able to make informed decisions
- Completing all transactions accurately according to shareholder instructions
Overall, Putnam has been recognized by DALBAR for mutual fund service quality for 31 consecutive years. In addition to the Total Client Experience Award, the uninterrupted acknowledgement of Putnam’s work in this area includes the firm receiving an Excellence in Sales Support Award and being named a DALBAR Mutual Fund Service Award winner.
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned recognition for consistent and unbiased evaluations. DALBAR awards are recognized as marks of a superior standard of care in the financial community.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with over 80 years of investment experience. At the end of December 2020, Putnam had $191 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Tokyo, Singapore and Sydney. For more information, visit putnam.com.