BOSTON, December 14, 2022 – In recognition of the firm’s steadfast commitment to client service excellence, Putnam Investments was awarded top honors for the 33rd consecutive year with a DALBAR Service Award. In addition, Putnam was the only firm to receive the Total Client Experience Award for the 12th consecutive year. DALBAR is regarded as a leading independent market research and consulting firm for the financial services industry.
“Our goal each and every day has long been to far exceed industry service standards for our clients,” said Michael J. Woodall, Chief of Operations at Putnam Investments. “Our achievements in this area are the result of a tremendous work ethic and unwavering dedication from our service team, who consistently go above and beyond to ensure our clients receive a top-notch experience from Putnam. We are deeply honored to receive these two premier DALBAR awards, which symbolize Putnam’s commitment to excellence.”
The two awards won by Putnam are:
- DALBAR Mutual Fund Service Award, which is for the highest level of call center service to fund shareholders. The award is based on rigorous, objective, and independent audits of call center interactions with shareholders to ensure an exceptional quality of service. Putnam has earned a DALBAR Service Award for 33 consecutive years.
- DALBAR Total Client Experience Award, which is based on DALBAR’s measurement of the complete experience of the customer. DALBAR evaluates the level of professionalism demonstrated by a financial services firm’s personnel, including the accurate execution and processing of transactions and requests while ensuring thorough security protocols. Putnam has been the sole recipient of this award since it was launched in 2011.
“Putnam’s laser focus on providing consistent, dependable, and exceptional service yields a high-quality experience for our clients,” said Karen L. Walsh, Head of Investor Services at Putnam Investments. “We place great emphasis on accuracy, reliability, and time sensitivity while utilizing the latest technology in meeting client needs. I am enormously proud of our team’s ongoing performance, which is second to none in our industry.”
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing, and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned recognition for consistent and unbiased evaluations. DALBAR awards are recognized as marks of a superior standard of care in the financial community.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with over 80 years of investment experience. At the end of November 2022, Putnam had $171 billion in assets under management. Putnam has offices in Boston, London, Munich, Singapore, Sydney and Tokyo. For more information, visit putnam.com.