BOSTON, December 8, 2015 — Putnam Investments announced today that for the 26th consecutive year, it has been honored by DALBAR for mutual fund service quality, reflecting industry- leading consistency and reliability. This continuous acknowledgement of Putnam’s work in this area includes being named DALBAR Mutual Fund Service Award winner for 24 years and the sole winner of DALBAR’s Total Client Experience Award for the past four years.
“Each time that our firm receives a DALBAR award, it is more special than the previous one,” said Putnam President and Chief Executive Officer, Robert L. Reynolds. “Putnam takes enormous pride in providing clients with the highest quality of service and is truly pleased to have this dedicated effort recognized.”
Added Reynolds, “Putnam’s culture of proactive, thoughtful and innovative communication and management has been one of the primary drivers in delivering a superior client service experience — surpassing industry standards — and serves as a true differentiator in the marketplace.”
For nearly three decades, DALBAR has conducted rigorous, systematic and yearlong testing of customer service based on industry benchmarks, and point to service that eclipses industry standards in the most important areas. The DALBAR Service Awards are given annually by DALBAR, Inc., a leading financial services market research and consulting firm to elite service providers.
DALBAR, Inc., the nation’s leading financial services market research and consulting firm, is committed to raising the standards of excellence in the financial services industry. With offices in both the US and Canada, DALBAR develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. Measurements include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial professional ratings.