BOSTON, November 30, 2017 – Putnam Investments announced today that for the 28th consecutive year, it has been honored by DALBAR for mutual fund service quality, reflecting industry-leading consistency and reliability. This continuous acknowledgement of Putnam’s work in this area includes being named DALBAR Mutual Fund Service Award winner for 26 years and the sole winner of DALBAR’s Total Client Experience Award for the past six years.
“Service is synonymous with doing the very best for your clients and focusing intensely on their day-to-day account needs,” said Putnam President and Chief Executive Officer, Robert L. Reynolds. “At Putnam, we continually strive to provide the highest quality service to the marketplace and we are truly honored to be recognized again by DALBAR for what we consider to be one of the hallmarks of our firm.”
For nearly three decades, DALBAR has conducted rigorous, systematic and yearlong testing of customer service based on industry benchmarks, and pointed to service that eclipses industry standards in the most important areas. The DALBAR Service Awards are given annually by DALBAR, Inc., a leading financial services market research and consulting firm to elite service providers.
“The delivery of service in the asset management industry has changed dramatically in recent years with the advent of new technologies, advances in data-driven client engagement and innovative strategies designed to provide a customized experience,” said Putnam’s Chief of Operations Michael J. Woodall.
In addressing Putnam’s string of DALBAR awards dating back to the early 1990s, Woodall explained, “Putnam’s extraordinary, industry-leading service team continually works to strengthen the firm’s approach to addressing client needs within a constantly evolving environment. Our organization takes great pride in receiving this DALBAR Mutual Fund Service Award, which stands as validation of our unyielding commitment in this area.”
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with over 75 years of investment experience. At the end of October 2017, Putnam had nearly $170 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Tokyo, Singapore and Sydney. For more information, visit putnam.com.
Putnam mutual funds are distributed by Putnam Retail Management.